What’s new with Cici: October 2026
Cici has been helping internal communications teams for almost a year, and it keeps getting more helpful. We’ve released so many enhancements since launch that we wanted to start highlighting: what Cici can do today, questions worth trying, and how skills can save your best questions for next time.
Cici is available on every plan. From emails to journeys to syncs, Cici is ready to help. Start with whatever’s on your plate today:
Email and team engagement · Campaigns · Texting · Journeys · People and groups · Surveys and your calendar · Data syncs
Pro tip: Ask once, or save it as a skill
Everything below starts with a question typed into Cici. If one becomes a question you ask often, save it as a Skill and run it with one click. Skills are available on every plan, and you can browse ready-made ones on the Skills page or ask Cici to help you build your own.
Email and team engagement
See how teams and locations respond to your emails. Cici uses your attributes and lists to work out departments and groups, so there’s no need to spell them out.
- “How did the Sales team engage with our last three emails?”
- “Compare open rates for our Omaha office with everyone else for the monthly newsletter.”
- “Show engagement for our weekly newsletter by department across the last 30 days.”
Campaigns
Get a quick read on what’s in a campaign and how each channel performed.
- “What’s in the [campaign name] campaign?”
- “How did text messages perform in the [campaign name] campaign?”
- “What was the text click rate for the [campaign name] campaign?”
- “Surface how both emails and texts are performing within my campaigns”
To compare campaigns side by side, try the Campaign comparison skill.
✨Automate this: Want these details sent to you automatically? An agent can run your delivery and replies check on a schedule and bring you the results. Agents are part of AI Studio, an add-on.
Texting
Know what happens after you hit send, and what responses come back.
- “Who failed to receive the last three texts we sent out, and why?”
- “Are there any SMS responses that need someone to reply to?”
- “Summarize the replies we got to last week’s texts. What were people asking about most?”
Journeys
Keep every journey and keyword automation on track, from enrollment to completion.
- “Tell me about my journeys: which ones are active and how many people are enrolled?”
- “How many people have finished the {journey name}, and what step is everyone else on?”
- “Are there any journey steps being held back because of a blackout date?”
Have our AI Studio add-on? An agent can run a weekly check across all your journeys, so a stalled step doesn’t go unnoticed.
People and groups
Understand who is in your directory and how they’re using Workshop.
- “Who in our directory is opted out of SMS messaging?”
- “Rank every teammate by emails sent and texts sent?”
- “Which users have been inactive in the last 30 days?”
Some of these insights may only be available to users with admin permission levels.
Surveys and your calendar
Spot what people are saying, and what’s scheduled communications are coming up.
- “How did answers to our surveys differ by department, and what did the most and least engaged departments say?”
- “Is anything scheduled inside a blackout window in the next 30 days?”
For planning ahead, the Comms planner skill is a good place to start.
Data syncs
Find out whether your people data came through, and fix it faster when it didn’t.
- “Did our last SFTP sync work? If not, why?”
- “[Name] was in the latest file we sent over SFTP. Why didn’t they come through?”
- “Where are our people synced from?”
Sync insights are available to admins. An agent can check your sync every morning, so you hear about a problem before it affects a send.
Where to start
- Open Cici and try one question from the sections that fit your work.
- Save the ones worth repeating as skills.
- Tell us what you’d like Cici to help with next.