Yes! This is an excellent way to facilitate two-way communication with your frontline employees, particularly when images are crucial for conveying a situation, such as a crisis, to your headquarters or main office.
There are nuances to how inbound MMS messages are received in Workshop. Let's discuss what those are:
- Workshop does not support videos being received within your inbox
- Also carriers / device types do not allow multiple videos to be sent or multiple videos + images to be sent. The sender will be informed of this on their own mobile device.
- You may see a reduction in image quality within your inbox if multiple files were sent within one inbound message.
- We suggest your employees sending each photo individually instead of selecting multiple and sending at once.
How will MMS messages display in my inbox?
What are situations where an inbound MMS message would be helpful?
- Team Achievements: Employees can share photos of team successes, events, or accomplishments to boost morale and recognition at the headquarters level.
- Safety Concerns: Employees can send photos or videos of safety hazards, such as damaged equipment or unsafe working conditions, to alert management immediately.
- Accident Documentation: In case of an accident, employees can quickly send images of the scene to provide immediate context and details for proper response and documentation.
- Product Issues: Frontline staff can share images of defective products or packaging issues directly with the quality control team, allowing for swift action and resolution.
- Marketing Displays: Employees can send photos of in-store displays or merchandising setups to ensure they align with headquarters’ guidelines.
- Natural Disasters: In the event of a natural disaster, frontline employees can send real-time images of damage or dangerous conditions to help headquarters coordinate an appropriate response.
- Security Incidents: Employees can report and document security breaches, vandalism, or suspicious activities by sending images to the security team for immediate action.
- Operational Changes: Employees can communicate changes in store layouts, signage, or operations by sending images to keep headquarters updated in real time.
- Delivery Problems: Drivers or warehouse employees can document and share issues with deliveries, such as incorrect shipments or damaged goods, for quick resolution.